Customer Service Representative

Company: Sierra Pacific Industries
Location: Phoenix
Posted on: April 3, 2025

Job Description:

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paid contributions

Paid vacation and 10 holidays

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a third-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

Currently, we are seeking a qualified Customer Service person to work collaboratively with our Windows Sales Arizona division in Phoenix, Arizona.

About the Position

* Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion


* Communicate and coordinate service with customers, distributors, service contractors, and sales department


* Partner with the sales team to meet and exceed customers' expectations of service


* Assist customers with verbal and written technical guidance


* Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints


* Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures


* Assist with training seminars


* Work with service contractors to ensure insurance compliance within Sierra Pacific requirements


* Process paperwork for subcontractors' invoices


* Issue service contractors' work orders and guidance to resolve warranty field issues


* Monitor service contractors' performance metrics


* Monitor in-house metrics for service performance

Qualifications

* 6 months' prior customer service experience


* Working knowledge of e-Bid and AS400 order systems a plus


* Window product knowledge required


* Excellent verbal and written communication skills


* Proficient in Microsoft Outlook, Word, and Excel


* High regard for accuracy


* Dependable, self-motivated, and organized

Why Join Our Team?

Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance. Every year since 1979, the Sierra Pacific Foundation has provided an average of $500,000 in scholarships to help the children of our crew members with education expenses.

How to Apply

If you are qualified and would like to join our team,

please send a cover letter referencing this position and a resume to:

Sierra Pacific Windows

Erin McLeod, Human Resources

11605 Reading Road

Red Bluff, CA 96080

(530) 528-3809

or apply online and view all our career opportunities at: spi.careers

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $23 to $27 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

About Our Company

Sierra Pacific Industries is a third-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing more than 6,000 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team.

We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come.

Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our seven biomass-fueled power plants.

We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us.

What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing, third-generation family-owned, forest products company built on hard work, innovation, and wise investments.

With nearly 6,000 crew members in over 30 states, Sierra Pacific offers many opportunities for personal and professional growth; from entry-level to skilled trades, from truck drivers to sales managers, from foresters to engineers - for everyone! We invite you to learn more about our history, our 2.4 million acres of forestlands, and our state-of-the-art wood product and window manufacturing facilities at www.spi-ind.com/AboutUs.

As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We are also proud that all Sierra Pacific facilities follow our tobacco-free policy. Sierra Pacific adheres to E-verify to verify the social security number of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. If you are an individual with a disability and need accommodation to complete the application process, please call 800-378-8001 or write to Sierra Pacific Industries at PO Box 496011, Redding, CA 96049.

Keywords: Sierra Pacific Industries, Phoenix , Customer Service Representative, Sales , Phoenix, Arizona