Remote Call Center Inside Sales Residential Customer Service Rep $21.50hr

Company: Disability Solutions
Location: Phoenix
Posted on: February 16, 2025

Job Description:

POSITION SUMMARY:-- As an Inside Sales Consultant for Residential Business, you have an opportunity to exude customer zeal in the growth and retention of residential customers by selling new products and services, retaining customers, and delivering superior customer service.At Republic Services, We Work for Earth! When it comes to serving our communities, we're devoted to providing the most effective, safe and environmentally- friendly waste management solutions. At Republic Services, we're guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. It's what makes us who we are, reminding us to keep our employees and customers at the heart of it all. We make sure your voices are heard and are recognized for their contributions.Republic Services provides rewarding compensation and benefits for eligible employees including:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Life insurance and accidental death & dismemberment insurance.
• Employee Assistance Program.
• Employee discount programs.
• 401(k) plan with a company match.
• Employee Stock Purchase Plan.PRINCIPLE RESPONSIBILITIES:--
  • Responds to inbound calls within inside sales environment from residential customers inquiring about their existing service with Republic Services for their home or residence.
  • Builds customer and brand loyalty by addressing inquiries and handling the customer's needs with a high level of respect and professionalism.
  • Creates customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process.
  • Proactively promotes Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
  • Provides sales support to existing customers wanting to make changes to their accounts.
  • Performs sales retention by using sales tactics learned through the training and mentoring process.
  • Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.
  • Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers
  • As business needs arise, may be required to assist other functions in Inside Sales.
  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
  • Performs other job-related duties as assigned or apparentQUALIFICATIONS:--
    • Self-starter and a strong work ethic.
    • Strong research, investigation and problem resolution skills.
    • Strong verbal, written, typing and interpersonal communication skills.
    • Spanish bilingual fluency, in a business environment.MINIMUM QUALIFICATIONS:--
      • High school diploma or GED.
      • Experience in call center or sales environment.START DATE:--4/11/2025SCHEDULE: You must be available to work any 40 hour work week between 7:30am-6:30pm PST Monday through Friday.--TRAINING: Paid training. No time off allowed during these first three weeks or orientation day to ensure optimal development.--Training hours: 8:15am-5:00pm PST.PAY RATE: $21.50/hourREMOTE WORK: Both training and the position will be work from home. The company provides equipment, and the employee supplies the internet, a hard-wired internet connection and a distraction-free work environment.--Minimum Internet Requirements: Ping/Latency 100ms or less; Download 25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service)Remote Requirements: Employees are required to be on video in internal meetings and trainings.FIRST 90 DAYS: To ensure optimal development, only 2 PTO days can be requested off after training/nesting within the first 90 days.Pay Range:Bonus Plan Details (if applicable):Rewarding Compensation and BenefitsEligible employees can elect to participate in:--- Comprehensive medical benefits coverage, dental plans and vision coverage.--- Health care and dependent care spending accounts.----- Short- and long-term disability.--- Life insurance and accidental death & dismemberment insurance.--- Employee and Family Assistance Program (EAP).--- Employee discount programs.--- 401(k) plan with a generous company match.--- Employee Stock Purchase Plan (ESPP).The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.-- Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services.--Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:
        • Safe: We protect the livelihoods of our colleagues and communities.
        • Committed to Serve: We go above and beyond to exceed our customers' expectations.
        • Environmentally Responsible:--We take action to improve our environment.
        • Driven: We deliver results in the right way.
        • Human-Centered:--We respect the dignity and unique potential of every person.We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. ----STRATEGYRepublic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. --We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.Recycling and WasteWe continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.Environmental SolutionsOur comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.RECENT RECOGNITION
          • Barron's 100 Most Sustainable Companies
          • CDP Discloser
          • Dow Jones Sustainability Indices
          • Ethisphere's World's Most Ethical Companies
          • Fortune World's Most Admired Companies
          • Great Place to Work
          • Sustainability Yearbook S&P GlobalJob Posting End Date02-20-2025The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.

Keywords: Disability Solutions, Phoenix , Remote Call Center Inside Sales Residential Customer Service Rep $21.50hr, Sales , Phoenix, Arizona