Network Administrator - Hybrid
Company: Charles Schwab
Location: Phoenix
Posted on: March 8, 2025
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Job Description:
Position Type: Regular
Your opportunity
At Schwab, youre empowered to make an impact on your career. Here,
innovative thought meets creative problem solving, helping us
challenge the status quo and transform the finance industry
together.The Network Administrator is the primary point of contact
for Schwabs technology teams. The position works in the Information
Technology Operations Command Center and participates in the
technical administration of network systems, as well as assisting
with monitoring enterprise-wide alerts, performing Incident,
Problem and Change management work, this includes providing initial
triages during an event and post review after an event. The role
ensures production systems environment operate reliably and
efficiently. This is a 24/7/365 mission critical operations, and
this role will operate the hours of 10 PM 8:30 AM ET (M-TH).
Provide 2nd level network support on technical escalations from the
IT Service Desk.
Provide immediate support on production issues with focus on
immediate restoration.
Advocate for business client facing teams on issues requiring
support and awareness.
Monitor MoogSoft Alerts/Situations per alert handling procedures
ensuring Service Level event acknowledgement is met.
Monitor Remedy Incident queues with strategic prioritization of
Incidents, track and provide updates to stakeholders as
required.
Evaluate issues and escalate to senior technicians, engineers,
and/or the vendor as appropriate.
Coordinate Hardware change or maintenance with vendors and ensure
completion.
Assists with supporting and recovering Distributed infrastructure,
document and communicate actions in collaboration with
teammates.
Build productive internal/external working relationships with peer
level positions to ensure tasks are completed.
Collaborate with Engineers and Service Desk on items requiring
training and knowledge management.
Maintains and increases technical knowledge by attending training
sessions and establishing personal network.
Complete work assignments based on department priorities and system
criticality.
Identify continuous service delivery opportunities to improve IT
service readiness.
Identify and contribute improvement opportunities that align with
services enabling business success.
Identify continuous service delivery opportunities to improve IT
service readiness.What you have
To ensure that we have fulfilled our promise of "challenging the
status quo," this role has specific qualifications that successful
candidates should have.Required Qualifications Bachelors degree in
Computer Science, or related discipline with an information
technology focus or equivalent experience. 3-5 years of experience
in a large 24x7 high availability data center operations
environment (1000+ servers) alng with working experience within
Schwab systems and processes
Possess specialized knowledge and understanding of network and
server operating systems normally obtained through formal technical
training.
Experience working with load balancers, to add/remove servers
and/or service ports from load balancers.
Solid knowledge in network concepts; ability to configure NFS and
NIS, use of basic network commands for troubleshooting/DNS
validation and basic routing concepts.
A working knowledge of UNIX and Windows Server-based operating
systems with strong background with paging and swapping,
inter-process communication, devices and what device drivers do and
file system concepts.
Fundamentals on writing scripts in some administrative languages
(Perl, PowerShell).
Familiarity with Remedy/SmartIT or similar service management
tools.
Strong problem solving and decision-making skills focusing on
efficient service restoration.
Ability to pay close attention to details while performing
technically detailed tasks.
IT management experience with process development and
improvement.
Experience in implementing key IT standardized process and
methodologies (ITIL, Event Management, Incident, Problem and
Knowledge Management)
A change agent and forward thinking, ability to influence team with
continuous operational process and technology changes.In addition
to the salary range, this role is also eligible for bonus or
incentive opportunities
Whats in it for youAt Schwab, were committed to empowering our
employees personal and professional success. Our purpose-driven,
supportive culture, and focus on your development means youll get
the tools you need to make a positive difference in the finance
industry. Our approach balances our ongoing commitment to workplace
flexibility, serving our clients, and our strong belief in the
value of being together in person on a regular basis.We offer a
competitive that takes care of the whole you both today and in the
future:
Keywords: Charles Schwab, Phoenix , Network Administrator - Hybrid, IT / Software / Systems , Phoenix, Arizona
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