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Sr Team Manager, Enterprise Architecture Software Operations - Hybrid

Company: Charles Schwab
Location: Scottsdale
Posted on: April 21, 2025

Job Description:

Position Type: RegularYour opportunityAt Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. -As the Sr Team Manager, EA Software Operations reporting to the Director of EA Practices & Operations in Schwab's Enterprise Architecture team you will be responsible for developing and overseeing the organization's EA products and tools portfolio, ensuring the EA function has the software products necessary for storing and reporting on relevant data as well as supporting related automation and analytics. -What you will do: -You will ensure all products are managed along their full lifecycle from concept to retirement and are complaint with all related policies and standards. You will work with other teams within EA and external to EA to ensure Schwab's EA vision is achieved over time in the most culturally appropriate way. You will be the point of contact for Schwab other teams to ensure the EA function is responsive to external requests for information to include audits and regulatory compliance. -You are a people-oriented technical manager that is experienced working with multiple technologies in a hands-on capacity, so you know how to develop and implement solutions from end to end but are now focused on leading teams to do the same. - You get career fulfillment by building a team of professionals that are mission focused, aligned, and positive about their work and career. -You are communicative and direct, but very tactful in your approach toward handling conflict as you tailor your approach toward any given situation. You are patient, yet steadfast in making forward progress toward achieving team results. Key Responsibilities:

Solutions Development & MaintenanceManage the lifecycle of all EA technology productsManage the ongoing development and maintenance of the core EA management system (Planview EA) Plan for and manage the evolution of the EA product portfolio, which may include selection and migration to new solutions.Oversee the operational administration of all EA productsSupport integration requirements from other teams that require EA-related data and automation
Risk Management & ComplianceSupport informational requests from risk management, audit and regulatory partnersDevelop and maintain standards related to EAWork with EA teams to remediate vulnerabilities and track remediation progress. -
Service Request ManagementManage the efficient intake and resolution of all EA front door requestsContinuously review and enhance operations procedures and tools to assure customer satisfaction
Team Leadership & Culture:Manage and mentor a team of analysts and solutions engineersDevelop and maintain the technical expertise of the EA Operations teamDemonstrate a collaborative and communicate positive working environment with a focus on a healthy work-life balanceMake hard decisions based on your analysis of the facts, desired outcomes, and experience in consultation with your leadership as the situation requiresWhat you haveRequired Qualifications:
8+ years of experience in solutions delivery team managementDeep understanding of hosted and on-prem solutions delivery and administration -Expert people leadership skills and behaviors with demonstrated ability to influence stakeholders at all levels -Working knowledge of the Atlassian suite of tools (Jira, Confluence, etc.)Demonstrated expertise with agile delivery and project management and alignment with software development lifecycle (SDLC) and product development lifecycle (PDLC) methodologiesStrong process orientation and attention to detailComfortable handling conflict and making the hard decisionsStrong communication and collaboration skillsFamiliarity with the Enterprise Architecture discipline and use of Planview EA or another EA tool as an end-user and/or administratorWorking knowledge of Tableau, M365 Power Platform, and SQL ServerBachelor's degree in a technical discipline preferredRelevant technical certifications preferred such as TOGAF, PMP, ITIL, etc.
What's in it for youAt Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive that takes care of the whole you - both today and in the future:
  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Keywords: Charles Schwab, Phoenix , Sr Team Manager, Enterprise Architecture Software Operations - Hybrid, Hospitality & Tourism , Scottsdale, Arizona

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