Customer Service Representative

Company: SmartHealth Inc
Location: Phoenix
Posted on: April 3, 2025

Job Description:

Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.

Compensation: $15.50 base plus monthly bonus ($200-$450)

Schedule: Part Time (25-29 hours a week)

* Monday through Friday (Between 8a - 3p)
* Hybrid (ability to work remotely a few days each week, once trained)

What You'll Do:

* Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail
* Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions
* Stay current on all products and services
* Answer account and product inquiries via phone and email
* Make outbound calls or email customers to follow-up on account and product inquiries
* Run reports daily and/or weekly to ensure customer satisfaction
* Complete lead measure goals

Skills and Experience:

* Experience with order entry in a high-paced business environment is highly preferred
* Experience with handling inquiries, analyzing and offering customer solutions helpful

In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose NOT to hire tobacco and nicotine users, including the use of e-cigarettes/Vaping.

Keywords: SmartHealth Inc, Phoenix , Customer Service Representative, Hospitality & Tourism , Phoenix, Arizona