City Manager - Phoenix

Company: Base
Location: Phoenix
Posted on: April 1, 2025

Job Description:

The Role: As the City Manager, you will be pivotal in managing the day-to-day operations of Base's events, with a primary focus on our most high-volume events (Dinners). You'll ensure that each event is executed flawlessly, from organizing guest lists to handling dietary restrictions. You'll attend most events, stepping in to solve any last-minute challenges, and work closely with local Member Success teams to ensure Member issues are handled swiftly.Your responsibilities include---

• Event Execution: Lead the smooth execution of all Base Dinners, Lunches, and other events, ensuring excellence in every detail.
• Guest List Management: Organize guest lists, dietary restrictions, and all other meal details to ensure personalized and seamless experiences for members.
• Venue Partnership Execution: Take handoffs from the City Lead to coordinate venue partnerships and ensure smooth execution at events.
• On-Site Presence: Attend most events, being on-site to oversee logistics, troubleshoot issues, and ensure a premium experience for Members.
• Member Support: Collaborate with local Member Success to respond quickly to Member issues, ensuring an elevated level of service.
• Member Communication: Get on the phone with members when necessary, resolving issues and answering questions with professionalism and care.A typical day could look like---Morning Planning & Organization: Start your day by reviewing the event calendar, often managing multiple events happening on the same day. You'll update guest lists, confirm dietary restrictions, and organize all event materials.Mid-Morning Venue Coordination: Coordinate with partner venues to confirm final logistics and arrange timely drop-offs of event materials (menus, signage, place settings, etc.). You'll ensure every detail is delivered on schedule and nothing is overlooked, especially as multiple events may require your attention.Material Prep for Upcoming Events: As events roll in quickly, you'll be prepping items for future events while overseeing the day's logistics. This could mean preparing guest lists, printing menus, or organizing delivery schedules to ensure everything is ready on time.Afternoon Last-Minute Prep & Drop-Offs: Handle last-minute changes like updated dietary restrictions or seating requests, ensuring that venues have the latest information. You'll also be responsible for making sure materials are dropped off at the right locations well before the event begins.Evening Event Execution: Arrive on-site early to oversee setup and verify that all materials and details are in place. You'll monitor the flow of the event, stepping in to resolve issues while managing multiple ongoing events throughout the week.Post-Event Close-Out: Wrap up each event by collecting materials, coordinating with the venue staff for feedback, and documenting anything that needs improvement. You'll prepare for the next day's events, often working late to ensure every detail for future events is meticulously planned. You'll also prepare a report on guest feedback and event ratings for performance evaluation.On a weekly basis, this could include---Coordinating Multiple Events: Managing the logistics for several Base Dinners, Lunches, and other events each week, ensuring all guest lists, materials, and partner communications are organized and executed flawlessly, even when juggling overlapping timelines.Venue & Partner Meetings: Meeting with local venues and partners to solidify logistics for upcoming events, review past event performance, and adjust any operational details to ensure a continued high-quality experience for Members.Member Feedback & Adjustments: Gathering feedback from Members and working closely with Member Success to address any issues or requests that arise, making real-time adjustments to upcoming events to meet Member expectations and improve overall event quality.You are perfect for this role if---A highly organized, detail-oriented individual who thrives in a fast-paced, high-volume environment. You excel at juggling multiple tasks simultaneously, ensuring every event runs smoothly from start to finish. You're proactive, adaptable, and can handle last-minute changes with ease. You are:
  • Detail-Oriented: Proven ability to manage multiple events simultaneously with precision, ensuring every aspect is accounted for.
  • Organized: Strong organizational skills to handle a high volume of events, from scheduling and logistics to communication with vendors and Members.
  • Adaptable: The ability to adjust quickly to unexpected changes, ensuring events proceed smoothly regardless of last-minute hurdles.
  • Personable: Excellent interpersonal skills to build relationships with vendors, guests, and team members, creating a positive and welcoming atmosphere at each event.
  • Hands-On: You're not afraid to be involved in every detail of event planning and execution, from making last-minute adjustments to getting on the phone with Members.We'd love it if you have---
    • Proven Experience: At least 2-4 years of experience in event coordination, preferably in a high-volume environment where attention to detail and multitasking are critical.
    • Organizational Expertise: Strong organizational skills with an eye for detail, ensuring that all logistics, materials, and schedules are meticulously prepared and executed smoothly across multiple events.
    • Adaptability: The ability to thrive in a fast-paced, dynamic environment, easily adjusting to last-minute changes or challenges while maintaining a high standard of quality.
    • Strong Work Ethic: A commitment to going above and beyond to ensure that each event exceeds expectations, delivering exceptional experiences for Members.
    • Flexible Schedule: Willingness to work nights, weekends, and variable hours to ensure you're present for on-site event management and last-minute needs.
    • Mobility: Ability to drive and travel across the city to meet with venues, deliver event materials, and be on-site at events, ensuring everything is in place for success.You'll love working at Base because---At Base, we offer more than just a job; we offer the opportunity to be part of something special that is changing how people experience their cities. When you join us, you'll enjoy:
      • Impactful Work: Play a critical role in delivering unforgettable experiences to our members.
      • Team Collaboration: Work closely with a dedicated, dynamic team in a fast-paced, high-energy environment.
      • Learning & Growth: Develop your skills and advance within a company that's growing rapidly across new markets.
      • On-Site Environment: Be on-site at the city's best restaurants and venues, working directly with partners and Members to ensure event success.In this role, you should expect to be offered:Job Type: Full-timePay: $70,000.00 - $80,000.00 per year
        • Bonus eligibility based on Member feedback and retention
        • Meaningful equity
        • Medical & Dental insurance
        • Other perks focused on growth and developmentAs a City Manager, you will play a key role in ensuring the seamless execution of Base's events in your city, working closely with top-tier venues, local partners, and our community of Members. If you thrive in a fast-paced environment, have exceptional organizational skills, and enjoy managing the details that make every event a success, we'd love to hear from you!
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Keywords: Base, Phoenix , City Manager - Phoenix, Executive , Phoenix, Arizona