Project Manager Senior- Fraud

Company: USAA
Location: Paradise Valley
Posted on: March 7, 2025

Job Description:

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Program Manager Senior, you are responsible to facilitate and drive the planning, execution, and delivery of moderately complex, specific, to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).This position can work remotely in the continental U.S. with occasional business travel.What you'll do:

• Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve deliverables and milestones within established timeframes.
• Plans, directs, organizes resources, and coordinates all project activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed program guidelines, timeframes, scope, and budgets.
• Monitors and reports on business objectives, work efforts achievements, and key indicators.
• Communicates with stakeholders and provides insight on issues through root cause analyses.
• Facilitates collaboration on creative alternatives to work efforts challenges and resolves issues with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
• Identifies and applies best practices and needed process improvement; drives adoption and challenges standards.
• Monitors project execution to deliver incremental business value for communication to stakeholders and program managers.
• Participates in the creation of the master work efforts plan from the underlying plans (if applicable).
• Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.
• Manages risk by using best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
  • Bachelor's degree or -4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. ---
  • 6 years of relevant experience in project or program management, including planning, tracking and delivery.
  • Comprehensive knowledge and demonstrated application of project management tools and methodologies.
  • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
  • Possess a thorough understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.
  • Broad experience supporting projects with complex deliverables including information technology and dependencies across organizations.
  • In-depth understanding and experience working within risk management policies and procedures.What sets you apart:
    • Ability to influence, coordinate, and drive accountability for the execution of work through hard deadlines.
    • Experience working with highly sophisticated regulatory matters.
    • Experience working with bank financial crimes within Fraud/Claims area specific.
    • US Military experience through military service or a military spouse/domestic partnerWhat we offer:The salary range for this position is: $93,770-$179,240.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. -Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. -Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. -For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. -USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Phoenix , Project Manager Senior- Fraud, Executive , Paradise Valley, Arizona